Refund policy

This policy is valid only for items purchased on our website www.meusperfumery.com.

1. Conditions

We have a 14 (fourteen) calendar days return policy in which you, the buyer, can exercise your right of withdrawal and initiate a refund request. These 14 (fourteen) calendar days are calculated from the moment you, the buyer, take physical possession of the item (delivery of the last item in the order).

To be eligible for a full refund, the item must be returned in the same condition in which you received it, unused, with no stains, scratches, or other defects. It must be accompanied by the original intact security seal, in its original packaging, which contains the item identification code. Items must be returned with all labels still attached.

If the items delivered to you were accompanied by any gifts (e.g., samples), these gifts must also be returned alongside the items.

2. Return Procedure (Self-Serve Withdrawal)

In compliance with EU regulations, we provide an easy, two-step digital withdrawal process. Follow the steps below to initiate a return:

a) Access our online Withdrawal and Return Form.

b) Log in to your account by entering your email address. You will instantly receive a 6-digit verification code via email to securely access your orders without needing a password.

c) Select the order and the specific items you wish to return, choose the appropriate return reason, and submit your request. You will receive an automatic confirmation email once your request is registered.

d) If your request fulfills the return conditions, you will receive an approval email with complete shipping instructions. All costs associated with return shipping are the buyer’s responsibility, and you will need to send the package via one of our approved shipping companies to the address indicated in the notification.

e) Alternatively, you may still notify us of your intent to withdraw via email at contact@meusperfumery.com, though we highly recommend the automated form above for faster processing.

3. Damaged or Non-compliant Items

Returned items that show clear signs of use, damage, are incomplete, or have a broken security seal do not qualify for a full refund. In such cases, in accordance with EU consumer law, we reserve the right to refuse the return or deduct an amount from the refund (restocking fee) to cover the diminished value of the product. If a return is fully rejected due to non-compliance, the items may be sent back to the buyer at their own expense.

We also reserve the right to refuse service and future returns in documented cases of consumer abuse (repeated, excessive returns).

4. Order Cancellation

You can request to cancel any items in your order completely free of charge, until the item is fulfilled (shipped).

To cancel an unfulfilled item, simply log in to the Withdrawal and Return Form, select your pending order, and submit a cancellation request. Once processed and approved by our team, your refund will be issued immediately.

5. Refunds

Once the returned items are back in our possession and pass inspection, we will notify you regarding the status of your refund. Approved refunds will be processed back to your original payment method without delay, and no later than 14 (fourteen) calendar days from the day we receive the returned items or from the date your order cancellation request was approved.